Care & Certification
Buy a DMXReady Website → You’re Covered.
Same product. Same support. Your plan only changes how much work we do each month. We run your site on our platform so we can stand behind it.
✓
Certified on day one (every site)
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Same-day responses on business days
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Weekly updates and steady speed
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Simple reports so you know what changed
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UX/UI enhancements that make pages clearer and easier to use
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AI enhancements to help search and content basics
Care Plan — What’s Included
Routine care by certified specialists with genuine parts and approved tooling. On our platform only.
⏱️💾
Uptime & Backups
- 24/7 uptime watch
- Daily backups + pre-update backups
- Tested restore/rollback
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Security
- Firewall + bot/spam control
- Weekly updates to core/theme/plugins
- Safe accounts & 2-step login guidance
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Speed
- CDN, caching, image tuning
- Key speed scores watched and fixed
- Staging site to test changes
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Support
- Same-day response (business days)
- Tickets with clear status
- Emergency path for critical issues
🌱
Growth
- Check-ins with ideas
- Quick wins for forms & funnels
- Basic AI readiness review
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Reports
- Monthly summary of work done
- Simple notes on SEO/Indexing
- Release notes for bigger changes
When you’ll hear from us
| Priority | What it means | We respond | First action | Goal |
|---|---|---|---|---|
| Critical | Site down, checkout broken, major risk | Within 2 hours | Immediate triage or rollback | Same day (best effort) |
| High | Important feature broken, very slow | Same business day | Hotfix or workaround | 1–3 business days |
| Normal | Minor bugs or small changes | 2–3 business days | Planned in weekly cycle | Within the sprint |
Support is delivered on the DMXReady platform.
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Hosting SLA (backed by Nexcess / Liquid Web)
- 100% network uptime (datacenter network reachable).
- 100% power uptime in the datacenter.
- Credits: downtime credits accrue per 15-minute block, up to the monthly fee for affected services.
- Support: 24/7 chat/phone/tickets; response times are targets, not guaranteed SLA.
Provided by our hosting partner’s SLA; scheduled maintenance and standard exclusions apply.
How it works
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1) Free Check
Quick intake and read-only scan.
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2) Fix Plan
We list what to fix and in what order.
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3) Care & Badge
We set up Care. Your Certified badge is added.
Ready to get started?
Pick a plan or start with a free assessment.