Help Center

Get unstuck fast — get your Smart App live today.

Most problems are simple: a missed step, caching, or an AI key issue. This page gives you the clean path for Hosted and Download, plus quick fixes for the stuff we see every day.

⚡ Hosted = fastest 📦 Download = you own the code 🧩 Works on any website 🤖 AI-ready (optional)
Start here View demos My Account Contact support
✅ 60-second checklist (fixes most issues)
1
Incognito test

Confirms if it’s cache or “logged-in only”.

2
Clear cache once

Page cache + CDN cache + hard refresh (Cmd+Shift+R).

3
Correct block type

Hosted embed must be in an HTML/Custom HTML block.

Fix it now Compare demo
⚡ Hosted (fastest)
Recommended
Activate your hosted app, copy the embed, paste it into your site, then test in incognito.
Hosted steps See demos
📦 Download (own the code)
WordPress
Download the zip, upload it in WordPress, activate, then follow the app’s setup screen.
Download steps Browse apps
🧠 Agency / Web Pro
Faster delivery
If you’re implementing for clients, start with Hosted for speed, then switch to Download when needed.
Partner info Contact support

Start here (pick your path)

Don’t overthink it. If you want speed and low friction, go Hosted. If you want ownership and deep customization, go Download.

✅ Best first decision2 clicks
1
Do you want “fast” or “own”?

Fast → Hosted. Own → Download plugin.

2
Use this page like a checklist

Follow the steps exactly once. Most issues happen when a step is skipped.

3
Test in incognito

That instantly reveals caching or “works for me, not visitors” problems.

Hosted setup (clean + fast)

Hosted is the quickest path: activate your plan, copy the embed, paste it into your site, then verify it works for visitors.

Hosted stepschecklist
1
Activate in My Account

Open your hosted purchase and click the activation/setup link for that app.

2
Copy your embed code

Use the embed snippet provided for the app (keep it exactly as-is).

3
Paste into your site

Use an HTML/Custom HTML block (WordPress, Webflow, Shopify custom HTML, etc.).

4
Test in an incognito window

Confirm visitors see it (not just you while logged in).

Download setup (WordPress plugin)

Download is the ownership path: upload the zip, activate the plugin, then follow the app’s setup screen inside WordPress.

Download stepschecklist
1
Download your zip

Grab the download from your order (My Account → Downloads).

2
Upload + activate

WP Admin → Plugins → Add New → Upload Plugin → Activate.

3
Open app settings

Use the plugin menu item added in WordPress (or the setup link after activation).

4
Create a page (or use a shortcode)

Use the provided shortcode/block instructions inside the plugin UI.

AI & API keys

AI is optional. If an app includes AI features and they’re not responding, it’s almost always key setup or usage limits.

AI checklist3 steps
1
Confirm AI is enabled

Open the app’s settings and ensure AI mode/features are turned on.

2
Paste the key carefully

No extra spaces. Save settings. Then refresh the page once.

3
Test with a simple prompt

One short input is best to confirm connectivity before trying long requests.

Billing, trials, cancellations

Manage everything from My Account: subscriptions, invoices, renewals, and downloads.

Billing actionsfast
1
Hosted subscription

Cancel from My Account → Subscriptions (takes effect at period end).

2
Trial

If your hosted plan includes a trial, it will be shown on the product + subscription details.

3
Download

One-time purchase. Access your zip from My Account → Downloads.

Troubleshooting (quick wins)

If something looks broken, it’s usually cache, embed placement, or a script being blocked.

🧱 Blank / empty area
most common
Clear cache + disable “delay JS”. Confirm embed is in an HTML/Custom HTML block.
Hosted fixes Download fixes
👀 Works for me, not visitors
cache
Test incognito. Logged-in views can bypass cache and permissions.
Quick wins Ask support
🤖 AI not responding
keys
Validate key, check usage limits, and disable security/optimization plugins briefly.
AI checklist Get help

Support

If you’re stuck, we can solve it quickly — but we need the right details.

Send this infofast resolution
1
Which app?

Example: “Contact AI (Hosted)” or “Contact AI Download”.

2
Where is it installed/embedded?

Send the page URL and where you placed it (HTML block, template, etc.).

3
What did you expect vs what happened?

One sentence each + a screenshot helps a lot.

4
What have you tried?

Cache cleared? Incognito test? Disabled optimization/security plugins?

FAQ

The questions people hesitate on right before they click “buy” or “publish”.

Should I start with Hosted or Download? +
Start with Hosted if you want speed and a clean setup. Choose Download if you want full ownership of the plugin code and deeper customization.
I embedded it but it’s blank — what’s the #1 fix? +
Disable caching/optimization briefly, clear cache, and ensure the embed is inside a real HTML/Custom HTML block (not a text block).
Why does it look different than the demo? +
Theme CSS can bleed into embedded content. Try a clean section/template and temporarily disable aggressive optimization to confirm.
Is AI required? +
No. AI is optional and only affects AI-enabled features in specific apps.
Where do I manage subscriptions and invoices? +
My Account → Subscriptions (for hosted plans) and My Account → Orders (for invoices/receipts).
Ready to move?pick one app

Start with one Smart App. Get a win. Add more only when you feel the benefit.